The beginning of the nineteenth century has witnessed an upsurge in technological advancement. Businesses were increasingly using technology for their growth. Now we are standing at a crossroad where business and technology are interwoven into one. With a lot of coaching businesses going online during the pandemic, technology now plays a huge role in seamless collaboration between the client and the coach, enhancing efficiency of coaches, and scaling online coaching businesses.
According to the American entrepreneur and web developer Matt Mullenweg, “technology is best when it brings people together”. And coaching technology does exactly that.
Here’s a lowdown on 5 technology trends in 2023 that coaches should watch out for:
1. Coaching software and tools
If you are looking for ways to simplify running your coaching business, the plethora of coaching software and tools available online will spoil you for choice. While these platforms help you stay on the top of your game, they also help you manage additional tasks without any niggles. They are smart, intuitive, mobile-ready, and offer a great experience for the coach and client alike. Simply.Coach, for instance, offers quite a few inbuilt tools—such as client management, landing page building, email and calendar provider, payment processing, feedback, etc.—to its subscribers.
Social media is, of course, the digital paradise for professional coaches and their online coaching business. To help you get the best out of it, you have social media marketing and management tools such as Zoho, MeetEdgar, SocialPilot, Hootsuite, and so on. Similarly, for nurturing leads and growing your business, you can rely on top email marketing, campaigning and automation tools like Drip, Mailchimp and HubSpot. Similarly, there are tools related to website building, contract agreement and payment processing that you can leverage. You name it and you have it. However, with so many digital aids around you, it’s advisable to get your research thoroughly done before you zero in on one.
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2. Virtual conferencing
Gone are the days of face-to-face coaching in the physical world. Traveling, meetings in centers, boardrooms or conference halls…with everyone now familiar with video conferencing, these in-person meetings have become rare.
The advantage of the digital world is that it can closely replicate the natural environment of coaches and learners. The nature of the sessions doesn’t change, and the coaching business doesn’t change at its core – the day-to-day processes of a coaching business just become simpler and more efficient. People save time, energy, cost by logging on to secure video conferencing platforms for sessions – it also lessens the impact of geographical borders, so coaches and clients the world over can be connected. All notes and documents are digital, almost all processes are automated, and there are inbuilt features that encourage engagement.
3. Chatbot support
However much you establish your online presence, it’s almost impossible to manage it all personally. For instance, on your website, you’ll have days where plenty of people will want to get in touch, hear back about your packages, and so on and in this age, promptness of response matters. You can’t remain online 24×7 to guide them or nurture them or answer their queries. But if clients visit your website and leave dissatisfied only because there’s no one to answer their queries or help them take the next step then that’s a blemish that will haunt you.
An online chatbot solves the issue by being a virtual consultant 24×7 that not only assists visitors with their doubts or courses of action but also collects contact details, asks for specific information, and schedules appointments for a more ‘human’ interaction. It’s your very own digital assistant if you will and your prospect’s first point of contact. With advances in Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP), chatbots are must-haves in the digital world today. It’s online even when you are not!
Metaverse, what’s that? The world of virtual reality is making its mark in every digital field we inhabit, and new-age coaching platforms are fast catching up to this trend.
Metaverse coaching is the next big thing in the coaching universe. Here, coaches and clients can attend sessions in their digital avatars and interact in a virtual environment. Your clients can choose their digital surroundings, be it a beach or on top of a mountain and listen in as you connect via a phone or video and give them the best insights. You can also take the experience a notch higher by adding features digitally that the clients can interact with in their digital avatars. Think Yes/No buttons, virtual rewards, and more.
The Metaverse twist to online coaching businesses helps coaches and clients by letting them embrace something that’s relevant and futuristic. It also adds a lot of dynamism to the coach-learner interaction than through a normal video call. A virtual world can also help learners shun out the distractions in the real world and focus on the experience.
However, one must note that Metaverse in online coaching business is still in its nascent stage. There are still some reservations about coaching in the Metaverse like trusting people in their digital avatars, a lack of proper connect between the coach and the client, fancy bells and whistles which can also be distracting, and so on.
5. AI-backed coaching platforms
Another big development in coaching technology that comes to mind is Artificial Intelligence. Artificial Intelligence has taken the world by storm – and coaching businesses, more specifically coaching platforms, are no exception. Think automation, insights, on-the-go intelligence, deep analytics, and more.
AI-driven coaching platforms help coaches pull and collate each client’s progress data, draw patterns and offer greater coaching experiences. Moreover, this level of automation frees up valuable time for the coaches to spend it on more critical coaching business functions like value-based coaching experiences, personalized offerings, focused interactions, and so on.
Another area where AI’s role turns vital is helping supply meet demand in the coaching ecosystem and drive value. There are coaches with particular knowledge, tools, and insights. And then there are clients with precise targets, expectations and needs. Matching this supply and demand adds tremendous value to the coaching ecosystem through deep analytics and rich insights into client profiles and needs that power the match. Pairing the right coach with the right client is no more a task, thanks to AI-powered coaching tools. What organically follow are tangible results and value-based outcomes.
When you invest in coaching technology for your online coaching business, you would want to make sure it’s worth the investment. Technology helps scale your business, saves time, enhances efficiency and so much more.
Are you curious about how these latest technological trends impact your online coaching business? Do you just want to dip your toe before you take the big plunge? Allow us to plug in Simply.Coach here, and suggest you subscribe or take it for a spin!
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1. How can technology impact online coaching business?
Technology has taken over every aspect of our daily lives. It has had a profound impact not only on our professional lives but has also seeped into our personal space. Hence, it’s a given that technology has impacted the online coaching industry and businesses globally. Today, a coaching business is dependent on technology in various ways—such as marketing of the coaching business, management of coaching business, engagements, etc.
2. How coaching businesses are impacted by technology?
With the advancement in technology of the coaching platforms, it has become easier for coaches to scale their online coaching businesses. Moreover, it helps save time and also enhances efficiency by freeing you from other admin tasks and letting you focus on what you do best—coach. Assuming that you use technology-based coaching platforms to deal with more and more of your clients, you tend to get a better hold of the trends and patterns across your coaching engagements.
Simply.Coach is an enterprise-grade coaching software designed to be used by individual coaches and coaching businesses. Trusted by ICF and EMCC-credentialed coaches worldwide, Simply.Coach is on a mission to elevate the experience and process of coaching with technology-led tools and solutions.
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