Episode Description
In this enlightening episode of Growth Dialogues, host Venkat sits down with Pamela Cournoyer — a seasoned leadership coach, former crime prevention officer, and expert in conflict resolution. Pamela brings a unique blend of law enforcement experience and coaching insight to help organizations unravel the tangled web of interpersonal conflict and low emotional intelligence.
Pamela shares how she “fell into” conflict resolution and developed a transformative approach that helps teams move from dysfunction to harmony. Learn how unacknowledged emotions, workplace triggers, and unresolved past events can fuel team dysfunction — and how addressing the root cause can turn even the most toxic dynamics around.
Podcast Themes
- Why low emotional intelligence is at the heart of most team conflicts
- The red flags of poor emotional regulation — and how to spot them early
- Real-world examples of organizational conflict and Pamela’s multi-step intervention process
- How she uses the Drama Triangle and the TED model to shift teams from blame to ownership
- Advice for leadership coaches looking to specialize in conflict resolution
- The power of being “safe, present, neutral, and non-judgmental” in any coaching situation
Show Notes
Here are show notes for the conversation between Venkat and Pamela, structured and with shortened lines, based on the provided sources:
- 00:01 Introduction
- 01:20 Journey into Conflict Resolution
- 02:34 Uncovering the Root Cause of Team Conflict
- 03:24 Red Flags of Low Emotional Intelligence
- 04:56 Conflict in Group Settings
- 06:48 Entering the Conflict Scene
- 08:30 Case Example & Resolution Time
- 10:48 Conflict Tied to Specific Situations
- 12:50 The Method in Practice
- 15:46 Advice for Coaches Entering this Niche
- 17:42 Prevention of Conflict
- 19:52 Conclusion
Pamela Cournoyer is a seasoned leadership development coach with over 20 years of experience supporting organizations through advanced conflict intervention, emotional intelligence, and executive coaching. As the founder of Powerful & True, Inc., she has helped leaders navigate high-stakes situations, resolve team conflict, and elevate performance through customized coaching programs. Pamela has partnered with global institutions and top performers, empowering them to lead with clarity, influence, and confidence.
