Nerve Strategic’s Digital Transformation with Simply.Coach
Nerve Strategic was facing the growth challenge of having a fast-scaling business and needed the technology to back it. They needed a digital coaching platform that would help scale the business while addressing operational issues.
Learn why they decided to go with Simply.Coach!
About Nerve Strategic
Nerve Strategic Inc. is a professional development company based in Toronto, Ontario. They specialize in core branding, leadership, communication, presentation, media training, and performance through a range of coaching services, workshops, and online learning for a diverse roster of corporate clients. The company needed a digital transformation partner that would help scale the business while addressing detailed operational issues.
Find them here on LinkedIn.
Nerve Strategic’s Challenges & Goals
Nerve Strategic was facing the growth challenge of having a fast-scaling business and needing the technological infrastructure to back it. Without a platform, running the business came down to spreadsheets and accounting software. They required a solution that could help them:
Manage their associated consultants and their schedules
Allow the consultants to work independently while still maintaining organizational visibility
Take their proprietary processes online
Manage sessions efficiently
Solutions
Simply.Coach offered a range of features tailored to Nerve Strategic’s coaching & consulting needs and provided a smooth user experience by going above and beyond to help the firm in their digital transformation.
Platform Customization
The Simply.Coach team worked closely with Nerve Strategic to map their business process via smart fields (such as for contacts and consultant profiles) into the Simply.Coach framework, making it easy for them to digitally transform their business operations.
Feature Addition: Worklog
Nerve Strategic needed a way to account for the time spent by consultants on client work not only in sessions, but also outside of sessions in reporting, debriefing, consultations, and so on.Simply.Coach built the Worklog feature, which enabled them to track time spent beyond sessions, including in administrative work.
Digitized Scheduling
Simply.Coach’s exhaustive integrated scheduling features allowed Nerve Strategic to digitize session scheduling.
- Consultants were able to seamlessly connect their calendars, map their availability, and add custom hours for specific types of sessions.
- They could also offer clients the freedom to choose between various video conferencing platforms including Google Meet, Zoom, and Microsoft Teams.
- Clients could directly schedule sessions with their consultants, and the scheduling, rescheduling, and cancellation of sessions could be easily managed for several clients from one dashboard.
- The digitization also allowed Nerve Strategic to track session cancellations, which was a strong indicator of client engagement that was otherwise difficult to track with a heavy workload.
Digital Tools and Reporting
Simply.Coach’s Forms feature enabled Nerve Strategic to create proprietary forms that they could use to gather client insights and trends. They no longer needed to use Excel sheets or multiple tools to run surveys, gather responses, manually analyze the trends, and present them to clients.
With the comprehensive reporting available, Nerve Strategic gained in-depth insights into their operations. They could pre-empt issues and take proactive steps to ease them, resulting in a more streamlined business.
Notes
Simply.Coach’s note-taking feature also came in handy for the Nerve Strategic team, making it easy for them to run seamless sessions with clients.
The note-taking tool enabled the team to:
- Create their own note-taking templates
- Tag each note to a session, so as to refer to it as pre-session prep the next time
- Capture actions that come out of every session
Exceptional Customer Service
Perhaps what truly set Simply.Coach apart for Nerve Strategic, however, was the remarkable customer service.Simply.Coach demonstrated a willingness to listen to Nerve Strategic's requests and specific needs, implementing several customizations right from the get-go and helping them migrate data from the past 3 years into the platform.Simply.Coach's team worked together with Nerve Strategic on enhancements and new module development, ensuring that the platform truly brought value to their business.
Results and Outcomes
The implementation of Simply.Coach brought several tangible benefits and positive outcomes for Nerve Strategic.
Showcasing Value
Nerve Strategic found it easier than ever to demonstrate the value they bring to their corporate clients.
Cost efficiency
Simply.Coach being an end-to-end platform, Nerve Strategic could take their business online on one platform, saving a significant amount of man hours and cutting down on multiple tools.
Streamlined Operations
With the comprehensive reporting available, Nerve Strategic gained in-depth insights into their operations. They could identify potential issues ahead of time and take proactive action to mitigate them.
Digitization & Growth
The digital transformation ultimately helped Nerve Strategic save valuable time, streamline business processes, plan ahead, and create more accountability and visibility for the business.
Final Outcome
Nerve Strategic’s collaboration with Simply.Coach helped them overcome their administrative challenges and achieve their goal of streamlining operations.
With Simply.Coach, they were able to:
- Better serve their corporate clients
- Optimize their month-end processes
- Enhance the overall efficiency of their business operations