Client Success Story

MKCircle CEO Institute’s Journey to Client Engagement & Trust with Simply.Coach

MKCircle CEO Institute needed a digital platform that helped them better engage clients and offered a high level of support and security.

Learn why they decided to go with Simply.Coach!

Get in touch to see what Simply.Coach can do for you

About MKCircle CEO Institute

MKCircle CEO Institute is a California-based organization that specializes in executive coaching, leadership development, team building, and engagement programs. Dr. Karen L. Semien-McBride, the CEO of MKCircle, has established the institute as a leader in providing professional advancement, personal growth, success strategies, and tools to individuals and teams.

Find them here on LinkedIn.

What MKCircle CEO Institute Needed

Before engaging with Simply.Coach, MKCircle CEO Institute faced several challenges in finding a coaching platform that met their needs. They needed a system that offered:

SOLUTION

MKCircle CEO Institute found the perfect solution in Simply.Coach.

Award-winning customer service

Simply.Coach not only provided the necessary features and functionalities but also excelled in customer service and responsiveness.In fact, the platform’s many customer support awards – such as those from popular software marketplace G2.com - stand testimony to the team’s commitment to customers.

Easy scheduling via Showcase Page

MKCircle CEO Institute was able to use Simply.Coach’s Showcase Page feature to create a Showcase Page (essentially a landing page) for each of its coaches.Clients could then use these individual Showcase Pages to book sessions as needed with their respective coach, streamlining and simplifying the entire scheduling process for all of MKCircle CEO Institute’s coaches and clients.

Text reminders for sessions

Ensuring that coach schedules and productivity remain unhindered was a priority for MKCircle CEO Institute. To do this, they needed a way to ensure that clients don’t cancel sessions last minute or miss them completely.They were particularly impressed with the simplicity and effectiveness of Simply.Coach’s reminder system in helping ensure clients’ engagement.The email and text reminder system would send out reminders before sessions, allowing clients to confirm their presence or cancel the session in advance, and helped streamline and improve coaches’ productivity.

Security

Moreover, Simply.Coach met MKCircle CEO Institute's stringent security requirements, ensuring compliance with regulations such as HIPAA and FERPA. The platform's commitment to system security and their dedication to protecting client information gave MKCircle CEO Institute the confidence they needed to trust their clients' privacy and security.

Results and Outcomes

The engagement with Simply.Coach yielded positive long-term outcomes for MKCircle CEO Institute.

Increased client engagement & loyalty

MKCircle’s clients consistently provided positive feedback on the system, expressing their satisfaction with the ease of use, interaction capabilities, and seamless reminders.

The coaching institute experienced increased client engagement and loyalty as a result of the user-friendly features and client worsspace provided by Simply.Coach.

Increased trust with clients

MKCircle CEO Institute also appreciated the enhanced security measures, ensuring the privacy and protection of their clients’ information.

The robust security features offered by Simply.Coach, including compliance with HIPAA and FERPA regulations, contributed to a sense of trust and confidence among both clients and coaches.

Business growth

Over the 2 years of their engagement with Simply.Coach, MKCircle CEO Institute scaled and grew their team over 10x – Simply.Coach was able to support this growth seamlessly.

Being designed to help save time and grow the practice, Simply.Coach helps coaches save over 30% of time spent in admin work, increase cohesiveness in business processes, and bring a significant amount of automation in repetitive tasks.

"We found that Simply Coach just beat the competition in responsiveness and support and all-around good customer service. And that made a very big difference for why we selected Simply Coach.I think we hear more from our clients about how easy it is as far as the reminders or as far as how they can interact with the system, how do they interact with us. And they really have made us clear that they don't want anything different than Simply Coach.And one other point I would make is the security of the system. They really take that seriously. And that also makes me feel secure that my clients are secure as well as my coaches, as well as our information."